Improve Management of MS Teams with the Teams Client Health Dashboard
The new Teams Client Health Dashboard in the Teams Admin Center helps you spot and resolve problems before your users even know there’s an issue. From app crashes to failed updates, the dashboard provides clear, actionable insights so you can keep Teams running smoothly. And keep support requests to a minimum!
We’ve put together some tips for making the most of the Teams Client Health Dashboard so you can support your users proactively and effectively.
Why Use the Teams Client Health Dashboard?
MS Teams has become essential to daily work. We love the quick chats, the Teams meetings and collaborating on documents with ease. But when Teams crashes or fails to launch, your users lose productivity, and your IT team has to jump into support mode.
The Teams Client Health Dashboard changes that. It gives you visibility into the health of Teams clients across your organisation.
With it, you can:
- Fix Issues Faster: See real-time trends and insights into crashes, launch failures, and update problems. This means you can take action before they affect more users.
- Focus on What Matters: The dashboard filters out non-issues and one-off glitches, showing only recurring or significant problems that need your attention.
- Ensure Reliable Updates: Monitor client versions across your fleet and identify blockers preventing users from getting the latest features and fixes.
Key Features of the Dashboard
The Teams Client Health Dashboard is built around three core principles that help administrators focus their time and effort:
- Actionable
It only shows issues that need your involvement. If Microsoft is already resolving something, it’s not your problem.
- Qualified
The data reflects real, user-impacting problems, not one-off crashes that self-resolve or never affect the user experience.
- Recurring
You’ll see patterns over time, for example, you will know if the same user or device is having repeated issues. That way, you can fix root causes, not chase isolated incidents.
Using the Teams Client Health Dashboard
To access the dashboard:
- Go to the Teams Admin Center
- Navigate to Teams > Teams Client Health
- Bookmark it as you’ll want to check in regularly
Once you’re in, the dashboard gives you a bird’s-eye view of:
- Crash and launch trends, allowing you to see spikes in errors and performance issues.
- Insights into issues, allowing you to drill down into specifics and use built-in mitigation guides to resolve them.
- Update monitoring to track which devices are running outdated versions of MS Teams and identify blockers that prevent updates.
Be proactive
With the dashboard, you can avoid receiving and managing multiple support requests. By regularly logging in to check the Client Health dashboard, you’ll see (and get guidance to resolve) issues before they start surfacing for users. This will save you time and reduce grumbles amongst users.
Keep Teams Clients Up to Date
Despite automatic updates and organisational policies, outdated clients can be left behind and cause problems. And don’t forget about those pesky misconfigurations that also mean there are some outdates clients.
The dashboard helps by:
- Showing which devices are running old versions
- Highlighting what’s blocking updates
- Letting you take action before users experience issues
It’s a simple way to stay ahead of update-related problems and keep MS Teams running smoothly across your environment.
Best Practices for Using the Teams Client Health Dashboard
- Check the dashboard regularly to stay on top of client health trends
- Prioritise recurring issues they’re the ones most likely to impact productivity
- Use the built-in mitigation guides to resolve problems quickly
- Review update version reports and ensure your clients are running the latest version of MS Teams
- Communicate with users because proactive support means fewer surprises and happier teams
Get Started
The Teams Client Health Dashboard is available now in the Microsoft Teams Admin Center for all MS Teams administrators. This tool gives IT teams the visibility, insights, and controls they need to provide reliable, proactive support for Teams users. And it’ll save time and preventing disruptions before they start.
We’re here to help
Our team of Microsoft 365 experts are here to help with your Teams queries. From the Admin Center to architecture, and even customisations, we love configuring MS Teams to suit your organisation. Get the conversation started here.